Shipping policy
Last updated: October 19, 2026
Little Tide is operated by DSJ Connect LLC. This policy explains how orders placed at thelittletide.com are processed and delivered.
Shipping cost
We offer free standard shipping on all orders, unless a different rate is shown at checkout. The final shipping cost for your order is always displayed before you pay.
Where we ship from
Our products are shipped from our partner fulfillment centers in China. If your order contains several items, they may arrive in separate packages.
Processing time
Orders are processed within 1–3 business days after payment is confirmed. Orders are not processed or shipped on weekends or public holidays. During sales periods and holidays, processing may take slightly longer.
Estimated delivery time
After processing, standard delivery usually takes 7–15 business days. Delivery times are estimates, not guaranteed dates, and may be affected by carrier volumes, weather, customs clearance and peak seasons. If you need your order by a specific date, please contact us before ordering.
Order tracking
Once your order ships, we will email you a shipping confirmation with a tracking number. Tracking information may take a few days to update after dispatch.
Customs, duties and import taxes
Because orders are shipped internationally, they may be subject to import duties, taxes or customs fees charged by the destination country. Unless these charges are collected at checkout, they are not included in the order price or shipping cost and are the responsibility of the recipient. Please check your local customs rules if you are unsure.
Shipping address
Please make sure your shipping address is complete and correct. Contact us as soon as possible if you need to change it; we cannot change the address once the order has shipped. We are not responsible for orders delayed or lost because of an incorrect or incomplete address provided at checkout.
Delayed, lost or damaged packages
If your order has not arrived within 30 business days of shipment, or tracking shows no movement for more than 10 business days, contact us and we will investigate with the carrier. If a package is confirmed lost, we will reship your order or issue a refund. If your order arrives damaged, please see our Refund Policy.
Contact
Questions about your delivery? Email contact@thelittletide.com and include your order number.
DSJ Connect LLC
9669 Avellino Avenue, Unit 3217
Orlando, FL 32819
United States